Front-End Operations Lead: Customer Experience

PGA Tour Superstore; San Antonio (TX); On-site; USD 25,000 - 29,000; Full time

Job summary

PGA TOUR Superstore is seeking a Front-End Dept Head to lead Club Services and Front-End operations with a focus on delivering an exceptional customer experience in-store. You will guide team members, manage greetings, assist with product location guidance, and ensure a smooth traffic flow.

The role requires strong communication, leadership, and organizational skills, a high school diploma or equivalent, and the ability to stand for long periods and lift up to 30 lb.

Qualifications

• High School Diploma or equivalent; retail experience preferred.
• Strong communication, team, and leadership skills.
• Ability to stand for long periods and lift 30 lb.
• Flexible schedule including nights, weekends, holidays.

Responsibilities

• Oversee Club Services and Front-End operations to deliver customer experience.
• Act as Front-End expert, driving sales and merchandising input.
• Greet customers as Starter and guide to departments; manage traffic.
• Maintain cleanliness, stock levels, and adherence to standards.
• Handle basic club repair duties and order management tasks.
• Open/close store, cash handling, and safety compliance.

Skills

Communication

Computer skills

Accountability

Leadership

Organization

Customer service

Education

High School Diploma or equivalent

Tools

POS system

OMS (Order Management System)

Job description

PGA TOUR Superstore is seeking a Front-End Dept Head to lead Club Services and Front-End operations with a focus on delivering an exceptional customer experience in-store. You will guide team members, manage greetings, assist with product location guidance, and ensure a smooth traffic flow.

The role requires strong communication, leadership, and organizational skills, a high school diploma or equivalent, and the ability to stand for long periods and lift up to 30 lb.