Front-End Dept Head: Elevate Guest Experience

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore; Dallas (TX); On-site; USD 25,000 - 29,000; Full time

Job summary

PGA TOUR Superstore in Dallas, TX is seeking a Front-End Dept Head to elevate the customer experience at the Club Services Desk and Front-End. The role leads daily operations and supports merchandising and staffing to drive sales.

You will train associates, manage traffic flow, ensure store standards, and maintain a premier customer environment with attention to safety and loss prevention. Flexibility for nights and weekends is required.

Qualifications

• Strong communication and cross-functional collaboration.
• Proficiency with basic computer tools and Microsoft Office Suite (Outlook).
• Ability to manage conflict and lead teams.
• Retail experience preferred.
• Customer service oriented and detail focused.

Responsibilities

• Oversee Club Services and Front-End operations to deliver best customer experience.
• Act as the department expert to guide merchandising and store operations.
• Serve as Starter when not engaged in services, greeting customers and guiding them to products.
• Coordinate floor tasks and provide training to Associates on floor-level duties.
• Perform weekly department walks with the Sales and Service Manager to plan worklists and improvements.
• Maintain merchandise presence at a premiere stock and visual level to drive sales and customer experience.
• Ensure all areas are clean, organized, and compliant with loss prevention policies.

Skills

Communication

Computer skills

Accountability

Business acumen

Organization

Leadership

Education

High School Diploma or equivalent

Job description

PGA TOUR Superstore in Dallas, TX is seeking a Front-End Dept Head to elevate the customer experience at the Club Services Desk and Front-End. The role leads daily operations and supports merchandising and staffing to drive sales.

You will train associates, manage traffic flow, ensure store standards, and maintain a premier customer environment with attention to safety and loss prevention. Flexibility for nights and weekends is required.