Front-End Dept Lead — Customer Experience

PGA Tour Superstore; Southlake (TX); On-site; USD 25,000 - 29,000; Full time

Job summary

PGA TOUR Superstore is seeking a Front-End Dept Head to lead Club Services and Front-End operations, delivering an outstanding customer experience in-store.

Responsibilities include training associates, managing floor execution, club services, BOPIS, checkouts, and maintaining merchandising standards while ensuring safety and loss prevention adherence.

Flexibility for schedule, standing for long periods, and lifting up to 30 lbs are required.

Qualifications

• Strong listening and interpersonal skills.
• Verbal and written communication; cross-functional.
• Basic computer skills; MS Office including Outlook.
• Lead by example; enforce high customer service standards.
• Retail experience preferred.
• Stand for extended periods; lift up to 30 lb.

Responsibilities

• Support and oversee all Club Services and Front-End operations.
• Act as the expert in assigned department to drive sales and customer experience.
• Perform Starter duties when not assisting services; greet customers and guide to products.
• Direct on-floor work and train department associates.
• Participate in weekly department walks with the SSM and create department worklists.
• Maintain premiere stock and visual merchandising for Front-End.
• Ensure cleanliness and operation of Club Services areas and equipment.
• Handle cash procedures, deposits, openings/closings, and safety compliance.

Skills

Communication

Computer skills

Accountability

Business acumen

Organization

Leadership

Education/Experience

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

PGA TOUR Superstore is seeking a Front-End Dept Head to lead Club Services and Front-End operations, delivering an outstanding customer experience in-store.

Responsibilities include training associates, managing floor execution, club services, BOPIS, checkouts, and maintaining merchandising standards while ensuring safety and loss prevention adherence.

Flexibility for schedule, standing for long periods, and lifting up to 30 lbs are required.