Front-End Dept Lead: Club Services & Experience

PGA TOUR Superstore, co; Indianapolis (IN); On-site; USD 29,000 - 32,000; Full time

Job summary

PGA TOUR Superstore in Indianapolis, IN is seeking a Front-End Department Head to lead Club Services and Front-End operations, ensuring a superior customer experience and strict adherence to merchandise standards. You will train associates, direct on-floor workflows, handle returns and checkouts, and act as Starter when needed to greet customers and guide product locations.

Collaborate with the Sales and Service Manager to drive sales, optimize service delivery, and maintain a clean, organized

Qualifications

• High School Diploma or equivalent; retail experience preferred.
• Strong communication and customer service skills.
• Ability to manage multiple priorities and stay organized.

Responsibilities

• Oversee Club Services and Front-End operations to ensure smooth store flow.
• Provide training and direction to all front-end associates and department staff.
• Act as Starter to greet customers and guide them to products when not assisting with services.
• Collaborate with the Sales and Service Manager to drive sales and improve the customer experience.

Skills

Communication

Computer skills

Accountability

Business acumen

Organization

Leadership

Education

High School Diploma or equivalent

Tools

Microsoft Office

Outlook

Job description

PGA TOUR Superstore in Indianapolis, IN is seeking a Front-End Department Head to lead Club Services and Front-End operations, ensuring a superior customer experience and strict adherence to merchandise standards. You will train associates, direct on-floor workflows, handle returns and checkouts, and act as Starter when needed to greet customers and guide product locations.

Collaborate with the Sales and Service Manager to drive sales, optimize service delivery, and maintain a clean, organized