Front-End Department Lead: Guest Experience & Service

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore; San Antonio (TX); On-site; USD 25,000 - 29,000; Full time

Job summary

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore seeks a Front-End Dept Head to deliver the best possible customer experience at the Club Services Desk and Front-End.

You will lead and train staff, oversee all Club Services and Front-End operations, and ensure stores remain clean, well-stocked, and visually appealing. The role involves opening/closing the store when needed, cash handling, customer escalation, maintaining brand standards, and safeguarding assets while driving sales and

Qualifications

• Strong listening and interpersonal skills with cross-functional communication.
• Basic computer skills with Microsoft Office Suite including Outlook.
• Ability to manage conflict and lead conflict resolution.
• Strong business acumen with appropriate training.
• Ability to organize multiple priorities to ensure resources are properly allocated to meet objectives.
• Leads by example with a Servant Leadership approach.
• High School Diploma or equivalent; retail experience preferred.

Responsibilities

• This role is responsible for supporting and overseeing all Club Services and Front-End operations.
• This role acts as the expert of the assigned department(s) by providing input into operational and merchandising decisions to drive sales and elevate the Customer experience.
• Accountable for executing the role of a Starter (greeter) when not actively engaged in supporting Services or Front-End operations.
• The Starter greets customers, guides product locations, coordinates with associates to meet customers in departments, and manages traffic flow.
• Directs on-floor work assignments and provides departmental training for all Associates.
• Participates in weekly department walks with the Sales and Service Manager to evaluate business state and create worklists.
• Follows up with the SSM on execution of assigned tasks.
• Keeps Front-End and Services merchandise presence at premiere stock and visual levels to drive sales and Customer experience.
• Ensures Club Services and Front-End areas, equipment, and supplies are clean, organized, and operational.
• Handles basic club repair duties, app management, BOPIS, trade-ins, special orders, customer calls, maintenance checklists, club adjustments, and cleanliness of Services area.
• Ensures compliance with Loss Prevention policies for inventory accuracy and safety.
• Demonstrates ethical conduct, safety, and compliance.
• May open/close store in absence of leadership.

Skills

Communication

Computer skills

Accountability

Business acumen

Organization

Leadership

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite (Outlook)

Job description

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore seeks a Front-End Dept Head to deliver the best possible customer experience at the Club Services Desk and Front-End.

You will lead and train staff, oversee all Club Services and Front-End operations, and ensure stores remain clean, well-stocked, and visually appealing. The role involves opening/closing the store when needed, cash handling, customer escalation, maintaining brand standards, and safeguarding assets while driving sales and