Front-End Department Lead: Customer Experience

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore; Southlake (TX); On-site; USD 25,000 - 29,000; Full time

Job summary

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore in Southlake, TX is seeking a Front-End Dept Head to lead the Club Services and Front-End teams and to champion a superior customer experience at the point of sale.

The role requires strong communication, organizational skills, and a Servant Leadership approach to guide associates, manage returns and checkouts, and uphold merchandising standards while supporting store safety and loss-prevention initiatives.

Qualifications

• High School Diploma or equivalent required.
• Retail experience preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Lead Club Services and Front-End operations to enhance customer experience.
• Oversee training and task direction for department associates.
• Manage floor traffic, product placement, and service processes.
• Ensure merchandise standards and loss-prevention practices are followed.
• Assist as Starter to warmly greet customers and guide them.

Skills

Customer service

Communication

Leadership

Organization

Problem solving

MS Office

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore in Southlake, TX is seeking a Front-End Dept Head to lead the Club Services and Front-End teams and to champion a superior customer experience at the point of sale.

The role requires strong communication, organizational skills, and a Servant Leadership approach to guide associates, manage returns and checkouts, and uphold merchandising standards while supporting store safety and loss-prevention initiatives.