Front-End Customer Service Team Lead

Fresh Madison Market; Madison (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Total Rewards benefits package

On-site role in Madison

Job summary

SpartanNash is hiring for a front-end supervisor role at our Madison, WI store. You will oversee front-end activities in the absence of the Customer Service Manager while delivering excellent customer service.

You’ll train teammates, manage transactions, and ensure store standards, product location knowledge, and adherence to safety guidelines. This on-site position emphasizes guest experience and operational efficiency.

Qualifications

• High school graduate or GED with basic computer skills.
• Ability to read, write, and interpret documents.
• Strong cash handling and transaction accuracy.

Responsibilities

• Accurately perform all transactions including cash, checks, debit/credit/EBT and gift certificates.
• Process returns and handle perishable items promptly.
• Know product locations and advertised store offers.
• Train others to perform department activities.
• Schedule and supervise team to meet productivity goals.
• Follow PPE, safety, and guest experience guidelines.

Skills

Customer service

Cash handling

Proficient computer

Training others

Team supervision

Communication

Education

High school diploma or GED

Tools

POS systems

Excel/Spreadsheets

Job description

SpartanNash is hiring for a front-end supervisor role at our Madison, WI store. You will oversee front-end activities in the absence of the Customer Service Manager while delivering excellent customer service.

You’ll train teammates, manage transactions, and ensure store standards, product location knowledge, and adherence to safety guidelines. This on-site position emphasizes guest experience and operational efficiency.