Front-End Customer Service Lead — People-First Retail

Family Fare, LLC; Madison (WI); On-site; USD 42,000 - 52,000; Full time

Job summary

SpartanNash in Madison, WI is seeking a Customer Service Lead to oversee front-end operations and step in for the Customer Service Manager when needed. You will supervise staff, ensure accurate transactions, and uphold store standards across safety, cleanliness, and guest experience.

The role requires a high school diploma, basic computer skills, and an eye for detail. You’ll train teammates, manage scheduling, and contribute to the store’s financial performance through effective frontline

Qualifications

• Proficient computer skills including email and basic spreadsheets.
• Accounting/bookkeeping knowledge and ability to interpret financials.
• Ability to develop and manage budgets with attention to detail.
• Strong delegation, direction, and implementation skills.
• Experience with suggestive selling and knowledge of products.
• Detail oriented with accuracy in front-end operations.

Responsibilities

• Accurately process all front-end transactions per policy.
• Ensure prompt return-to-stock handling for perishables.
• Know product locations and advertised items.
• Train others in department tasks.
• Schedule and supervise staff to meet productivity.
• Manage spoiled/damaged products per guidelines.
• Maintain a clean, well-stocked department.
• Follow PPE, safety and food safety guidelines.
• Follow Guest Experience Guidelines.
• Assist in other departments as needed.

Skills

Proficient Computer

Accounting/Bookkeeping

Interpret/Analyze Financials

Develop/Manage Budgets

Delegate/Direct/Implement

Suggestive Selling

Detail Oriented

Education

High school graduate or GED

Job description

SpartanNash in Madison, WI is seeking a Customer Service Lead to oversee front-end operations and step in for the Customer Service Manager when needed. You will supervise staff, ensure accurate transactions, and uphold store standards across safety, cleanliness, and guest experience.

The role requires a high school diploma, basic computer skills, and an eye for detail. You’ll train teammates, manage scheduling, and contribute to the store’s financial performance through effective frontline