Front-End Customer Service Lead

Harristeeter; Potomac (MD); On-site; USD 26,174 - 41,328; Full time

Benefits offered by this job

Group benefit plans

Competitive hourly pay

Job summary

Harris Teeter in Potomac, MD is seeking a Full Time Assistant Customer Service Manager to supervise up to 120 associates in Customer Service and accounting. You will assist the Department Manager with direction, coordination, and evaluation, and ensure audits are completed while coaching staff.

The role requires a high school diploma or GED (or related experience), strong communication and supervisory skills, and a willingness to train staff and drive customer satisfaction and sales in a

Qualifications

• High school diploma or GED, or related experience.
• Ability to supervise up to 120 associates and direct work.
• Willingness to train and develop staff and enforce standards.

Responsibilities

• Supervise Customer Service and accounting staff; coach and train.
• Ensure audits are completed; address complaints and resolve issues.
• Perform duties of front-end clerks, cashiers, and related roles as needed.

Skills

Supervisory skills

Customer service

Communication skills

Interpersonal skills

Multitasking

Under pressure

Patience

Education

HS diploma or GED

Tools

HT Internet software

E-mail

Inventory software

Spreadsheet software

Word processing software

Job description

Harris Teeter in Potomac, MD is seeking a Full Time Assistant Customer Service Manager to supervise up to 120 associates in Customer Service and accounting. You will assist the Department Manager with direction, coordination, and evaluation, and ensure audits are completed while coaching staff.

The role requires a high school diploma or GED (or related experience), strong communication and supervisory skills, and a willingness to train staff and drive customer satisfaction and sales in a