Customer Service Ops Lead - Build Teams & Satisfaction

Harristeeter; Chantilly (VA); On-site; USD 26,174 - 39,950; Full time

Job summary

Harris Teeter is hiring a Full Time Assistant Customer Service Manager DLT in Chantilly, VA. The role oversees the Customer Service Department and related accounting functions, directing daily activities and ensuring adherence to store policies.

The ideal candidate provides strong supervisory and communication skills, experience in coaching, and a commitment to exceptional customer service. Responsibilities include training staff, resolving issues, and maintaining high store service standards.

Qualifications

• High school diploma or GED; or one to three years of related experience and/or training; or equivalent combination of education and experience.
• Supervisory responsibilities and coaching requirements within a retail customer service setting.
• Strong communication, interpersonal, and problem-solving skills are required.
• Ability to manage multiple tasks, work under pressure, and maintain accuracy and attention to detail.

Responsibilities

• Supervise up to 120 associates in the Customer Service Department and accounting office.
• Assist Department Manager with direction, coordination, and evaluation of departments.
• Conduct floor monitoring, interview and train associates, plan, assign, and direct work.

Skills

Supervisory experience

Customer service

Training

Interpersonal skills

Communication

Education

High school diploma

Tools

Inventory software

Spreadsheets

Word processing

Email

Job description

Harris Teeter is hiring a Full Time Assistant Customer Service Manager DLT in Chantilly, VA. The role oversees the Customer Service Department and related accounting functions, directing daily activities and ensuring adherence to store policies.

The ideal candidate provides strong supervisory and communication skills, experience in coaching, and a commitment to exceptional customer service. Responsibilities include training staff, resolving issues, and maintaining high store service standards.