Front End Customer Service Manager - Retail Leadership

Meijer Inc.; Michigan; On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Weekly pay

Team member discount

Education assistance

Job summary

Meijer Inc. in Canton, MI is seeking a Customer Service/Front End Dept Manager to lead a store team, drive engagement and coach associates. You will oversee onboarding, training, and performance discussions to build a capable, diverse talent pipeline for front-end operations.

The role emphasizes accountability for area performance, safety, and day-to-day operations, with emphasis on customer service and leadership development in a fast-paced grocery environment.

Qualifications

• Bachelor’s degree or equivalent experience.
• 4+ years of retail/grocery or customer service experience.
• Progressive leadership experience preferred.

Responsibilities

• Engage with team members to ensure onboarding, training, development and coaching are effective.
• Identify talent and discuss career paths to build a strong staffing pipeline.
• Provide guidance and feedback to ensure Meijer standards and growth opportunities.
• Accountability for store operations and financial results, including budgeting and productivity.
• Drive safety and compliance and manage store condition and procedures.
• Lead team leaders to assign daily work and address training needs.

Skills

Leadership

Communication

Financial analysis

Safety compliance

Customer service

Education

Bachelor’s degree or equivalent experience

Job description

Meijer Inc. in Canton, MI is seeking a Customer Service/Front End Dept Manager to lead a store team, drive engagement and coach associates. You will oversee onboarding, training, and performance discussions to build a capable, diverse talent pipeline for front-end operations.

The role emphasizes accountability for area performance, safety, and day-to-day operations, with emphasis on customer service and leadership development in a fast-paced grocery environment.