Front End Customer Experience Leader

Meijer; Town of Hartland (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer Hartland Store is seeking a Customer Service/Front End Dept Manager to lead a high-performing team and drive exceptional customer service in a fast-paced retail environment.

You will manage onboarding, training, coaching and performance, while overseeing daily operations, staffing and budget controls to maximize sales and productivity. A strong focus on safety, compliance and team development is essential.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum 4+ years of retail/grocery or customer service experience.
• Progressive leadership experience preferred.
• A passion to provide industry leading service.
• Demonstrated ability to communicate with team members in a way that provides clear and precise direction.
• Demonstrates ability to analyze financial and statistical information and use that information to make informed decisions.

Responsibilities

• Engages with team members in span of care to ensure onboarding, training and development, and coaching.
• Identifies talent and engages in career discussions to support store staffing and leadership pipelines.
• Contributes to candid discussions to uphold Meijer standards and promote growth within the organization.
• Oversees area operations and financial results by implementing plans to maximize sales and productivity, owning budget line items in the P&L.
• Drives safety and compliance storewide and ensures proper training needs are met.
• Guides Team Leaders and Leads in daily work assignments and coaching.

Skills

Leadership

Customer service

Communication

Team management

Problem solving

Education

Bachelor’s degree or equivalent experience

Job description

Meijer Hartland Store is seeking a Customer Service/Front End Dept Manager to lead a high-performing team and drive exceptional customer service in a fast-paced retail environment.

You will manage onboarding, training, coaching and performance, while overseeing daily operations, staffing and budget controls to maximize sales and productivity. A strong focus on safety, compliance and team development is essential.