Customer Service Manager | People Leader & Training Coach

Harristeeter; Norfolk (VA); On-site; USD 26,174 - 37,195; Full time

Job summary

Harris Teeter is seeking a Full Time Assistant Customer Service Manager in Norfolk, VA to supervise up to 120 associates across Customer Service and the accounting office. The role includes interviewing, training, directing work, and coaching staff to improve service and sales.

Requirements include a high school diploma or GED and 1–3 years' related experience. Strong communication, computer, and teamwork skills are essential for success in this position.

Qualifications

• High school diploma or GED or 1–3 years related experience and/or training.
• Equivalent combination of education and experience acceptable.
• Excellent communication and interpersonal skills.
• Ability to read and follow instructions precisely.
• Technical familiarity with store systems and software tools.

Responsibilities

• Supervise up to 120 associates in Customer Service and accounting office.
• Perform floor monitor duties, interview and train associates.
• Plan, assign, and direct work; assist in performance appraisals.
• Provide coaching for non‑compliant associates and resolve problems.
• Ensure audits and loss prevention front end checks are completed.

Skills

Supervisory skills

Education/Experience

Personal skills

Language skills

Computer skills

Mathematical skills

Reasoning ability

Certificates, licenses, training

Education

High school diploma or GED

1–3 years related experience

Tools

HT Internet software

Email

Inventory software

Spreadsheet software

Word processing software

Job description

Harris Teeter is seeking a Full Time Assistant Customer Service Manager in Norfolk, VA to supervise up to 120 associates across Customer Service and the accounting office. The role includes interviewing, training, directing work, and coaching staff to improve service and sales.

Requirements include a high school diploma or GED and 1–3 years' related experience. Strong communication, computer, and teamwork skills are essential for success in this position.