Customer Service Operations Lead (Storewide)

Harristeeter; Olney, Northern (MD, KY); Hybrid; USD 26,000 - 40,000; Full time

Job summary

Harris Teeter is seeking a Full Time Assistant Customer Service Manager in Olney, MD. The role involves supervising up to 120 associates across Customer Service and the accounting office, coordinating daily activities, and directing work to meet store standards.

The position requires a high school diploma or GED (or 1–3 years related experience) and strong communication, interpersonal, and training skills to develop the team and improve customer satisfaction.

Qualifications

• High school diploma or GED; or 1–3 years related experience.
• Supervisory responsibilities including training, interviewing, and performance appraisals.
• Excellent communication and interpersonal skills; strong customer service orientation.

Responsibilities

• Supervise up to 120 associates in Customer Service and accounting office.
• Perform floor monitor duties, interview and train associates; plan, assign, and direct work.
• Provide coaching/feedback to ensure compliance with expectations.
• Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as needed.

Skills

Supervisory skills

Communication

Interpersonal skills

Education

High school diploma or GED

Tools

HT Internet software

Email

Inventory software

Spreadsheet software

Word processing software

Job description

Harris Teeter is seeking a Full Time Assistant Customer Service Manager in Olney, MD. The role involves supervising up to 120 associates across Customer Service and the accounting office, coordinating daily activities, and directing work to meet store standards.

The position requires a high school diploma or GED (or 1–3 years related experience) and strong communication, interpersonal, and training skills to develop the team and improve customer satisfaction.