Front-End Customer Service Lead

Socket.dev; Burlington (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Weekly pay

Associate discounts

Health benefits & 401k

Paid time off

Training & career growth

Inclusive culture

Job summary

Albertsons Companies is seeking an Assistant Customer Service Manager to join our front-end leadership team. You will support front-end operations, help achieve store performance goals, and ensure fast, friendly, and accurate checkout service for every customer in a fast-paced, customer-facing environment.

You will supervise scheduling, training, coaching, and development of front-end associates, assist with cash handling, safety, and compliance, and contribute to labor planning and service

Qualifications

• Strong customer-service focus with a professional team presence.
• Effective communication, coaching, and collaboration skills.
• Strong organization, prioritization, and planning abilities.
• Ability to stay composed in fast-paced, customer-facing environments.

Responsibilities

• Assist in overseeing and coordinate all front-end operations, ensuring fast, friendly, and accurate checkout service.
• Support customer service programs and respond to customer concerns in a timely and professional manner.
• Provide checkout support as needed, including register functions and customer assistance.
• Assist with hiring, training, coaching, and developing front-end associates and supervisors.
• Support labor planning, budgeting, and expense control for the department.
• Assist with compliance with company policies, safety standards, and operational procedures.
• Complete daily reports and required documentation.
• Assume responsibility for front-end operations in the absence of the Customer Service Manager.

Skills

Customer service

People management

Front-end operations

Cash handling

Scheduling

Training & coaching

Safety & compliance

Tools

POS systems

Job description

Albertsons Companies is seeking an Assistant Customer Service Manager to join our front-end leadership team. You will support front-end operations, help achieve store performance goals, and ensure fast, friendly, and accurate checkout service for every customer in a fast-paced, customer-facing environment.

You will supervise scheduling, training, coaching, and development of front-end associates, assist with cash handling, safety, and compliance, and contribute to labor planning and service