Front-End Customer Experience Specialist

DICK'S Sporting Goods, Inc.; Champaign (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Benefits package

Job summary

DICK’S Sporting Goods is hiring a Customer Service Specialist to deliver exceptional shopping experiences. You will greet customers, provide product guidance, and support front-end operations to ensure smooth transactions and store presentation.

In this role you will assist with scheduling, monitor frontline performance, and promote loyalty programs while upholding safety and loss-prevention policies. Join a team that values inclusivity and service excellence.

Qualifications

• Prior retail sales, cashier, or customer-focused experience preferred.
• Able to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs occasionally (up to 5 times per hour).
• Able to work extended periods of time standing or walking (up to 4 hours).
• Able to perform repetitive motions for short periods of time (up to 2 hours).
• Targeted Pay Range: $15.00 - $22.00. Starting rate may vary by location and experience.

Responsibilities

• Greet teammates and customers and proactively approach customers to understand their needs and support their shopping experience.
• Serve as primary customer service provider at the front end and liaison between customers and management.
• Provide register coverage as needed and support cashiers through complex transactions.
• Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards.

Skills

Customer-focused experience

Cashier experience

Job description

DICK’S Sporting Goods is hiring a Customer Service Specialist to deliver exceptional shopping experiences. You will greet customers, provide product guidance, and support front-end operations to ensure smooth transactions and store presentation.

In this role you will assist with scheduling, monitor frontline performance, and promote loyalty programs while upholding safety and loss-prevention policies. Join a team that values inclusivity and service excellence.