Front-End Customer Experience Specialist

Dick's Sporting Goods; Pleasant Valley Township (IA); On-site; USD 31,000 - 42,000; Part time

Job summary

DICK'S Sporting Goods in Pleasant Valley Township, IA is looking for a Customer Service Specialist who can deliver exceptional shopping experiences by understanding customer needs and offering in-depth product knowledge.

You will greet customers at the front end, support cashiers with transactions, maintain store presentation standards, and help with scheduling and training of teammates. The role emphasizes teamwork, safety, and an inclusive environment for all customers and staff.

Qualifications

• Retail or cashier experience preferred.
• Able to stand/walk for extended periods.
• Able to lift 15–35 lbs occasionally.
• Customer-focused with strong communication.

Responsibilities

• Greet customers and understand their needs to support shopping experience.
• Serve as front-end customer service liaison and assist management.
• Provide register coverage and help cashiers with complex transactions.
• Uphold merchandising standards and assist with floor sets.
• Promote loyalty programs and enroll customers when appropriate.
• Support store safety, loss prevention, and confidentiality.
• Foster an inclusive, welcoming store environment.
• Assist management with scheduling and task delegation.
• All-hands-on-deck approach to support the team.

Skills

Customer service

Retail experience

Cashier experience

Tools

POS familiarity

Job description

DICK'S Sporting Goods in Pleasant Valley Township, IA is looking for a Customer Service Specialist who can deliver exceptional shopping experiences by understanding customer needs and offering in-depth product knowledge.

You will greet customers at the front end, support cashiers with transactions, maintain store presentation standards, and help with scheduling and training of teammates. The role emphasizes teamwork, safety, and an inclusive environment for all customers and staff.