Front-End Customer Experience Specialist

Dick's Sporting Goods; Texas; On-site; USD 28,000 - 36,000; Full time

Job summary

DICK'S Sporting Goods is seeking a Customer Service Specialist to deliver exceptional shopping experiences at the front end. You will greet customers, understand their needs, and provide knowledgeable assistance while supporting cashiers and teams to maintain high service standards.

The role emphasizes teamwork, merchandising, and adherence to policies, with training on loyalty programs and warranty offerings.

Qualifications

• Prior retail sales, cashier, or customer-focused experience preferred.

Responsibilities

• Greet teammates and customers and understand their needs to support their shopping experience.
• Serve as front-end primary customer service provider and liaison between customers and management.
• Provide register coverage as needed and support cashiers during complex transactions.
• Assist manager with department scheduling, directing workflow and daily assignments.
• Uphold merchandising and presentation standards with floor sets and price changes.
• Promote and train teammates on company programs (loyalty, warranty, private label).
• Adhere to safety, loss prevention and standard operating procedures.

Skills

Customer service

Cashier experience

Retail selling

Job description

DICK'S Sporting Goods is seeking a Customer Service Specialist to deliver exceptional shopping experiences at the front end. You will greet customers, understand their needs, and provide knowledgeable assistance while supporting cashiers and teams to maintain high service standards.

The role emphasizes teamwork, merchandising, and adherence to policies, with training on loyalty programs and warranty offerings.