Front-End Customer Experience Specialist

Dick's Sporting Goods; Annapolis (MD); On-site; USD 22,730 - 33,751; Full time

Benefits offered by this job

Benefits package

Employee discount

Job summary

DICK'S Sporting Goods is seeking a Customer Service Specialist to deliver exceptional shopping experiences by helping customers, sharing product knowledge, and maintaining high brand standards. You will support front-end operations and assist cashiers during complex transactions.

The role offers opportunities to train teammates on loyalty programs, warranties, and credit card enrollment, with a focus on inclusivity and strong service standards across the store.

Qualifications

• Prior retail sales, cashier, or customer-focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Responsibilities

• Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience.
• Serve as primary customer service provider at the front end and liaison between customers and management.
• Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions.
• Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations.
• Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
• Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
• Take an all-hands-on-deck approach to support the team across the store.
• Perform other tasks as assigned by management.

Skills

Retail experience

Cashier experience

Customer-focused

Job description

DICK'S Sporting Goods is seeking a Customer Service Specialist to deliver exceptional shopping experiences by helping customers, sharing product knowledge, and maintaining high brand standards. You will support front-end operations and assist cashiers during complex transactions.

The role offers opportunities to train teammates on loyalty programs, warranties, and credit card enrollment, with a focus on inclusivity and strong service standards across the store.