Front-End Customer Experience Specialist

Dick's Sporting Goods; Salem (NH); On-site; USD 20,664 - 30,307; Full time

Job summary

DICK'S Sporting Goods in Salem, NH is seeking a Customer Service Specialist to deliver an exceptional shopping experience. You will greet customers, assist with product questions, and provide register coverage while upholding brand standards.

The role emphasizes teamwork, strong communication, and attention to store presentation. You will support cashiers, help with scheduling, and ensure a welcoming environment for teammates and athletes alike.

Qualifications

• Prior retail sales, cashier, or customer-focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Responsibilities

• Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience.
• Serve as primary customer service provider at the front end and liaison between customers and management.
• Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions.
• Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations.
• Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
• Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
• Take an all-hands-on-deck approach to support the team across the store.
• Perform other tasks as assigned by management.

Skills

Customer service

Retail sales

Cashier experience

Job description

DICK'S Sporting Goods in Salem, NH is seeking a Customer Service Specialist to deliver an exceptional shopping experience. You will greet customers, assist with product questions, and provide register coverage while upholding brand standards.

The role emphasizes teamwork, strong communication, and attention to store presentation. You will support cashiers, help with scheduling, and ensure a welcoming environment for teammates and athletes alike.