Front-End Customer Experience Pro — Retail Service

DICK'S Sporting Goods, Inc.; Salem (NH); On-site; USD 28,000 - 34,000; Full time

Job summary

DICK'S Sporting Goods, Inc. is seeking a Customer Service Specialist to deliver exceptional experiences at the front of the store. You will greet customers and teammates, understand needs, and support service standards with efficient front-end operations.

You will cover registers as needed, assist with scheduling and assignments, and help maintain merchandising standards while training teammates on loyalty programs and other company initiatives.

Qualifications

• Prior retail sales, cashier, or customer-focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Responsibilities

• Greet teammates and customers and proactively understand their needs to support their shopping experience.
• Serve as primary customer service provider at the front end and liaison between customers and management.
• Provide register coverage as needed and support cashiers with complex transactions.
• Assist manager with scheduling, directing workflow, and daily associate assignments.
• Uphold merchandising and presentation standards and train teammates on company programs.

Skills

Retail sales

Customer-focused

Job description

DICK'S Sporting Goods, Inc. is seeking a Customer Service Specialist to deliver exceptional experiences at the front of the store. You will greet customers and teammates, understand needs, and support service standards with efficient front-end operations.

You will cover registers as needed, assist with scheduling and assignments, and help maintain merchandising standards while training teammates on loyalty programs and other company initiatives.