Athlete-Focused Front-End Customer Service Specialist

DICK'S Sporting Goods, Inc.; Strongsville (OH); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Benefits package

Paid leave

Job summary

DICK'S Sporting Goods is seeking a Customer Service Specialist to enhance the shopping experience. The role focuses on greeting customers, providing product knowledge, and supporting front-end operations while maintaining brand standards.

The position requires teamwork, strong customer service, and adherence to safety and operational policies. The company emphasizes an inclusive store environment and ongoing staff development.

Qualifications

• Prior retail sales, cashier, or customer-focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally.
• Ability to work extended periods of time standing or walking.
• Ability to perform repetitive motions for short periods of time.

Responsibilities

• Greet customers and provide a helpful shopping experience.
• Provide front-end operations coverage and support cashiers with complex transactions.
• Assist with department scheduling, workflow, and presentation standards.
• Train teammates on company programs and policies.
• Enforce safety, loss prevention, and standard operating procedures.
• Create an inclusive store environment and support team collaboration.

Skills

Customer focus

Retail experience

Cashier experience

Job description

DICK'S Sporting Goods is seeking a Customer Service Specialist to enhance the shopping experience. The role focuses on greeting customers, providing product knowledge, and supporting front-end operations while maintaining brand standards.

The position requires teamwork, strong customer service, and adherence to safety and operational policies. The company emphasizes an inclusive store environment and ongoing staff development.