Front End Customer Experience Leader (Loyalty Programs)

The TJX Companies, Inc.; Nashua (NH); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Healthcare options

Job summary

Marshalls, part of The TJX Companies, Inc., Nashua, NH, seeks a store leadership role focused on delivering an exceptional customer experience. You will supervise front-end Associates, promote loyalty programs, and model outstanding service in a fast-paced retail environment.

You’ll train and mentor staff, coordinate POS coverage, and ensure compliance with labor laws while driving store performance and customer satisfaction. Join a Fortune 100 company driving off-price retail success.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond to changes and unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

merchandising techniques

customer service

multi-tasking

communication skills

team player

training others

flexible schedule

leadership

Job description

Marshalls, part of The TJX Companies, Inc., Nashua, NH, seeks a store leadership role focused on delivering an exceptional customer experience. You will supervise front-end Associates, promote loyalty programs, and model outstanding service in a fast-paced retail environment.

You’ll train and mentor staff, coordinate POS coverage, and ensure compliance with labor laws while driving store performance and customer satisfaction. Join a Fortune 100 company driving off-price retail success.