Customer Experience Lead — Front End & Loyalty Programs

The TJX Companies, Inc.; Hawthorne (CA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Healthcare options

Paid holidays/vacation/sick

Job summary

Marshalls in Hawthorne, CA, part of The TJX Companies, is seeking a front-end supervisor to promote an excellent customer experience and lead Associates. You will model outstanding service, train staff on front-end principles, and promote loyalty programs while ensuring store cleanliness and orderly operations.

The role requires flexible scheduling, including nights and weekends, with strong merchandising knowledge and teamwork.

Qualifications

• Minimum 1 year in retail and 6 months in a leadership role.
• Strong merchandising knowledge and customer service orientation.
• Ability to multi-task and adapt to changing store priorities.
• Excellent communication and interpersonal skills.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service leadership

Merchandising knowledge

Team training

Multi-tasking

Communication skills

Job description

Marshalls in Hawthorne, CA, part of The TJX Companies, is seeking a front-end supervisor to promote an excellent customer experience and lead Associates. You will model outstanding service, train staff on front-end principles, and promote loyalty programs while ensuring store cleanliness and orderly operations.

The role requires flexible scheduling, including nights and weekends, with strong merchandising knowledge and teamwork.