Front-End Customer Experience Leader

Burlington Stores, Inc.; Birmingham (AL); On-site; USD 15,911 - 22,661; Full time

Benefits offered by this job

Employee discount

Medical coverage

401(k) plan

Paid time off

Holidays

Job summary

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead in Birmingham, AL. You will drive front-end operations, coach associates, and ensure a smooth shopping experience with accurate transactions and strong service standards.

You will collaborate with store leadership to meet business needs, manage scheduling, and uphold safety and merchandising guidelines while delivering Burlington’s customer-first mindset.

Qualifications

• Strong customer service mindset with a passion for helping customers.
• Ability to lead, coach, and motivate associates in a fast-paced retail environment.
• Excellent communication and problem-solving skills.
• Organized and able to adjust priorities quickly.
• Team-oriented with positive working relationships.
• Attention to detail and commitment to accuracy.
• Willing to work nights, weekends, and holidays.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during the shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and escalated issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service

Leadership

Communication

Problem-solving

Organization

Teamwork

Attention to detail

Flexibility

Job description

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead in Birmingham, AL. You will drive front-end operations, coach associates, and ensure a smooth shopping experience with accurate transactions and strong service standards.

You will collaborate with store leadership to meet business needs, manage scheduling, and uphold safety and merchandising guidelines while delivering Burlington’s customer-first mindset.