Customer Experience Lead: Front-End Champion

Burlington Stores, Inc.; Traverse City (MI); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off after 1 year

Job summary

Burlington Stores, Inc. in Traverse City, MI is hiring a Full-Time Customer Experience Lead to drive front-end operations and lead associates during shifts.

You will ensure a welcoming shopping experience, maintain orderly sales floors, and uphold Burlington’s customer-first standards. The role emphasizes coaching, problem-solving, and operational accuracy, with a schedule that includes nights, weekends, and holidays.

Qualifications

• Strong customer service mindset and a passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Excellent communication and problem‑solving skills.
• Stay organized and adjust priorities quickly.
• Team‑oriented with the ability to build positive working relationships.
• Attention to detail and commitment to operational accuracy.
• Schedule includes nights, weekends, and holidays.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges).
• Help resolve customer concerns and escalate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service

Leadership

Communication

Problem solving

Organization

Team oriented

Flexibility

Job description

Burlington Stores, Inc. in Traverse City, MI is hiring a Full-Time Customer Experience Lead to drive front-end operations and lead associates during shifts.

You will ensure a welcoming shopping experience, maintain orderly sales floors, and uphold Burlington’s customer-first standards. The role emphasizes coaching, problem-solving, and operational accuracy, with a schedule that includes nights, weekends, and holidays.