Front-End Customer Experience Leader

Weis Markets; Easton (Northampton County); On-site; USD 42,000 - 56,000; Full time

Job summary

Weis Markets is seeking an Assistant Customer Experience Manager to drive exceptional front-end operations and customer service at our Easton location. You will support the Customer Experience Manager, oversee checkout operations, enforce cash handling, and coach associates to deliver a fast, friendly, and accurate checkout experience.

You will train staff, manage scheduling with LMS and auto-scheduler tools, and ensure compliance with policies while maintaining store safety and cleanliness.

Qualifications

• Must be able to perform each essential duty satisfactorily with or without accommodation.

Responsibilities

• Promotes excellent customer relations and guides associates to deliver friendly, professional service.
• Oversees front-end operations and steps in when the Customer Experience Manager is unavailable.
• Enforces cash handling controls and related policies.
• Trains and develops customer experience associates, including performance reviews.
• Uses LMS to onboard and train new associates; manages scheduling and headcounts with auto-scheduler.
• Directs flow of customers to ensure adequate checkouts and minimizes wait times.
• Maintains equipment and store cleanliness; ensures health and safety standards.

Skills

Customer service

Leadership

Cash handling

Training and coaching

Communication

Attention to detail

Tools

Point of Sale system

LMS

Intercom system

Job description

Weis Markets is seeking an Assistant Customer Experience Manager to drive exceptional front-end operations and customer service at our Easton location. You will support the Customer Experience Manager, oversee checkout operations, enforce cash handling, and coach associates to deliver a fast, friendly, and accurate checkout experience.

You will train staff, manage scheduling with LMS and auto-scheduler tools, and ensure compliance with policies while maintaining store safety and cleanliness.