Front-End Customer Experience Lead

Weis Markets, Inc.; Camp Hill (Cumberland County); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Weis Markets, Inc. is seeking an Assistant Customer Experience Manager to oversee front-end operations, train associates, and maintain high customer service standards.

You will ensure cash handling controls, assist in scheduling, and support store leadership to achieve efficient checkout and happy customers. The role emphasizes teamwork, compliance with company policies, and continuous improvement within a fast-paced grocery environment.

Qualifications

• Able to supervise associates and manage front-end operations.
• Willingness to train and develop staff.
• Strong customer service focus and communication skills.

Responsibilities

• Promotes excellent customer relations by instilling positive customer-focused behavior with associates and resolving concerns promptly.
• Oversees front-end operations and may perform duties in the manager's absence, ensuring smooth total store operations.
• Enforces cash handling controls, anti-money laundering compliance, and adherence to policies for front-end operations.
• Assists with onboarding and training of customer experience associates and communicates new programs and procedures.

Job description

Weis Markets, Inc. is seeking an Assistant Customer Experience Manager to oversee front-end operations, train associates, and maintain high customer service standards.

You will ensure cash handling controls, assist in scheduling, and support store leadership to achieve efficient checkout and happy customers. The role emphasizes teamwork, compliance with company policies, and continuous improvement within a fast-paced grocery environment.