Customer Experience Lead — Front End Operations

Weis Markets; Bethlehem (Northampton County); On-site; USD 42,000 - 58,000; Full time

Job summary

Weis Markets in Bethlehem, PA is seeking an Assistant Customer Experience Manager to lead front-end operations and deliver a fast, friendly checkout experience. You will supervise associates, promote excellent customer service, and ensure compliance with cash handling and store policies.

The role emphasizes associate onboarding, scheduling, and process improvements to boost efficiency and customer satisfaction in a busy grocery environment.

Responsibilities

• Promotes excellent customer relations by instilling positive customer focused behavior with associates.
• Oversees front-end operations and assists in store leadership in the manager's absence.
• Enforces cash handling control and security measures; adheres to policies for front-end duties and compliance.
• Assists associates with checkout processes, pricing, refunds, and conducts cashier audits.
• Trains and onboards customer experience associates; communicates new programs and procedures to staff.
• Manages scheduling via auto-scheduler to meet weekly demands while controlling labor costs.
• Maintains supply levels and inventory to meet business needs (paper, bags, etc.).
• Directs customer flow at the front end, ensures checkout availability, and monitors breaks.
• Oversees lot attendant service and cart loading assistance for customers.
• Operates checkout equipment and bagging procedures; communicates promotions to cashiers.
• Maintains equipment functionality and reports issues; participates in daily store huddles.
• Keeps knowledge of weekly ads and marketing promotions to answer customer questions.

Job description

Weis Markets in Bethlehem, PA is seeking an Assistant Customer Experience Manager to lead front-end operations and deliver a fast, friendly checkout experience. You will supervise associates, promote excellent customer service, and ensure compliance with cash handling and store policies.

The role emphasizes associate onboarding, scheduling, and process improvements to boost efficiency and customer satisfaction in a busy grocery environment.