Retail Front-End Experience Leader

Burlington Stores, Inc.; Bristol (VA); On-site; USD 16,000 - 22,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off after one year

Paid holidays

Paid sick time

Job summary

Burlington Stores, Inc. is seeking a Customer Experience Lead to drive front-end operations and deliver an engaging shopping experience. You’ll lead, coach, and coordinate associates, ensuring efficient checkout, accurate transactions, and strong customer service.

The role emphasizes hands-on leadership, collaboration with store leadership, and upholding Burlington’s values across daily operations.

Qualifications

• 1+ years of retail experience preferred.
• Strong customer service mindset with leadership potential.

Responsibilities

• Lead front-end operations and deliver excellent customer service.
• Direct associates during shifts and adjust priorities as needed.
• Ensure fast, friendly transactions and resolve customer concerns.
• Support scheduling, opening/closing duties, and merchandising standards.
• Troubleshoot routine register issues to minimize disruptions.
• Partner with store leadership to address service or execution opportunities.

Skills

Customer service

Leadership

Communication

Problem-solving

Organization

Teamwork

Attention to detail

Scheduling flexibility

Tools

POS / checkout system

Job description

Burlington Stores, Inc. is seeking a Customer Experience Lead to drive front-end operations and deliver an engaging shopping experience. You’ll lead, coach, and coordinate associates, ensuring efficient checkout, accurate transactions, and strong customer service.

The role emphasizes hands-on leadership, collaboration with store leadership, and upholding Burlington’s values across daily operations.