Customer Experience Lead - Front-End Leader Flexible Hours

Hunter Super Techs - TurnPoint; Longview (WA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical coverage

401(k) plan

Associate discount

Job summary

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead in Longview, WA. You will lead front-end operations, coach associates, and model a customer-first mindset to ensure a positive shopping experience.

Responsibilities include managing checkout flow, resolving customer concerns, and maintaining merchandising standards while coordinating with store leadership. This hands-on role requires flexibility for nights, weekends, and holidays, with a focus on operational excellence and

Qualifications

• Experience: 1+ years of retail experience preferred.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and elevate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service mindset

Lead and coach

Communication

Problem solving

Organizational skills

Team orientation

Attention to detail

Flexible schedule

Job description

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead in Longview, WA. You will lead front-end operations, coach associates, and model a customer-first mindset to ensure a positive shopping experience.

Responsibilities include managing checkout flow, resolving customer concerns, and maintaining merchandising standards while coordinating with store leadership. This hands-on role requires flexibility for nights, weekends, and holidays, with a focus on operational excellence and