Customer Experience Lead: Front-End Operations

Burlington Stores; Bellevue (NE); On-site; USD 46,838,000 - 52,349,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Job summary

Burlington Stores in Bellevue, NE is seeking a Full-Time Customer Experience Lead to drive front-end operations and guide associates toward a positive shopping experience.

You will work closely with store leadership to ensure smooth operations, model Burlington’s customer-first values, and maintain store organization and service standards. This role requires flexibility for nights, weekends, and holidays.

Qualifications

• Strong customer service mindset and passion for helping others.
• Ability to lead, coach, and motivate in a fast-paced environment.
• Clear communication and problem-solving skills.

Responsibilities

• Deliver excellent customer service store-wide.
• Coordinate daily front-end operations including checkouts and line management.
• Direct associates during shifts and adjust priorities as needed.
• Ensure fast, friendly, accurate transactions (sales, returns, exchanges).
• Resolve customer concerns and upscale issues when needed.
• Ensure workload, recovery, and merchandising standards are met.

Skills

Customer service

Leadership

Communication

Problem-solving

Organization

Teamwork

Job description

Burlington Stores in Bellevue, NE is seeking a Full-Time Customer Experience Lead to drive front-end operations and guide associates toward a positive shopping experience.

You will work closely with store leadership to ensure smooth operations, model Burlington’s customer-first values, and maintain store organization and service standards. This role requires flexibility for nights, weekends, and holidays.