Customer Experience Lead — Front End & Team Growth

Weis Markets; Westminster, Northern (MD, KY); Hybrid; USD 23,000 - 34,000; Full time

Benefits offered by this job

MEC plan

Dental insurance

Vision insurance

Short-term disability

Life insurance

401(k) retirement plan

Associate discount

Paid time off

Scholarship program

Job summary

Weis Markets in Westminster, MD is seeking an Assistant Customer Experience Manager to oversee front-end operations and support store leadership. You will train associates, ensure friendly checkout experiences, and promote safe, efficient service.

The role emphasizes customer satisfaction, policy compliance, and continuous improvement to boost performance. The position offers competitive wages starting at 17.00 USD per hour, with up to 25.00 USD per hour, and a comprehensive benefits package

Qualifications

• Supervises associates within the department.
• May assume total leadership of the building in absence of store management.
• Specific number of associates under supervision depends upon the store size.

Responsibilities

• Promotes excellent customer relations by instilling positive customer focused behavior with associates.
• Oversees front-end operations and cash handling control.
• Enforces policies, procedures and regulations related to front end operations and compliance.
• Trains and onboards customer experience associates; conducts performance reviews.
• Maintains front-end scheduling, labor costs, and service quality to minimize wait times.

Job description

Weis Markets in Westminster, MD is seeking an Assistant Customer Experience Manager to oversee front-end operations and support store leadership. You will train associates, ensure friendly checkout experiences, and promote safe, efficient service.

The role emphasizes customer satisfaction, policy compliance, and continuous improvement to boost performance. The position offers competitive wages starting at 17.00 USD per hour, with up to 25.00 USD per hour, and a comprehensive benefits package