Front-End Customer Experience Leader

Family Fare, LLC; Holland, Northern (MI, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Total Rewards benefits package

Job summary

SpartanNash is seeking a Customer Service Lead in Holland, MI to oversee front-end operations, assist the Customer Service Manager in their absence, and ensure exceptional guest experiences. You will handle transactions, supervise staff, and train teammates to uphold standards of accuracy and service.

The role requires a high school diploma or GED, strong computer skills, and a detail-oriented mindset to manage budgets and merchandising while promoting suggestive selling and product knowledge.

Qualifications

• High school diploma or GED required.
• Proficient computer skills (email, spreadsheets, etc.).
• Ability to read, write, comprehend and interpret documents.

Responsibilities

• Accurately perform all front-end transactions including cash, checks, debit/credit/EBT, refunds, and coupons.
• Supervise front-end operations in the absence of the Customer Service Manager.
• Train and schedule staff to maintain productivity and customer service standards.
• Maintain a clean, well-stocked and attractive front-end area.
• Ensure compliance with PPE, safety and guest experience guidelines.
• Support other departments as needed to meet customer service goals.

Skills

Cash handling

Point of Sale

Customer service

Accounting basics

Budgeting

Training others

Suggestive selling

Detail oriented

Reading/Writing

Education

High school diploma or GED

Tools

Proficient Computer

Job description

SpartanNash is seeking a Customer Service Lead in Holland, MI to oversee front-end operations, assist the Customer Service Manager in their absence, and ensure exceptional guest experiences. You will handle transactions, supervise staff, and train teammates to uphold standards of accuracy and service.

The role requires a high school diploma or GED, strong computer skills, and a detail-oriented mindset to manage budgets and merchandising while promoting suggestive selling and product knowledge.