Customer Experience Leader | Training & Store Operations

Five Below Inc; Fayetteville (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Five Below Inc. is seeking a store leadership candidate in Fayetteville, NC to drive exceptional customer service and front-end operations.

You will lead crew, train staff, and uphold brand standards while achieving service goals set by the District Manager. The role requires managing opening/closing, ensuring cleanliness, merchandising, and equipment readiness, with duties including stocking and supervising in the absence of the Store Manager.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
• Responsible for leading front end operations, ensuring front end merchandising are set and meet or exceed brand standards.
• Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
• Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
• Responsible for performing store manager duties in their absence.
• Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
• Reviews all corporate communications and reacts accordingly.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Verbal communication

Written communication

Multi-tasking

Creativity

Staying calm under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below Inc. is seeking a store leadership candidate in Fayetteville, NC to drive exceptional customer service and front-end operations.

You will lead crew, train staff, and uphold brand standards while achieving service goals set by the District Manager. The role requires managing opening/closing, ensuring cleanliness, merchandising, and equipment readiness, with duties including stocking and supervising in the absence of the Store Manager.