Customer Experience Leader - Front-Store & Service

Five Below; Merritt Island (FL); On-site; USD 38,000 - 60,000; Full time

Job summary

Five Below is seeking a store leadership role in a fast-paced retail environment. You will lead front-end operations, rocket customer service standards, and ensure merchandise presentation meets brand guidelines.

The role requires coordinating with the store manager to recruit and train crew, manage schedules, and maintain store conditions. A minimum of two years in a supervisory role is expected, with strong communication and multitasking abilities.

Qualifications

• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and work in a fast-paced environment.

Responsibilities

• Open and close procedures, maintain store cleanliness and readiness for customers.
• Lead front-end operations and ensure merchandise is set to brand standards.
• Recruit, train, coach, and supervise crew members with the store manager.
• Review communications and respond to directives from leadership effectively.
• Collaborate with store leadership on merchandising and stock recovery.
• Perform routine store maintenance and ensure safety and accessibility.

Skills

Management experience

Customer service

Communication skills

Multi-tasking

Education

High School Diploma or equivalent

Job description

Five Below is seeking a store leadership role in a fast-paced retail environment. You will lead front-end operations, rocket customer service standards, and ensure merchandise presentation meets brand guidelines.

The role requires coordinating with the store manager to recruit and train crew, manage schedules, and maintain store conditions. A minimum of two years in a supervisory role is expected, with strong communication and multitasking abilities.