Guest Experience & Front-End Leader

Five Below Inc; Town of Florida (NY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health benefits information available

Job summary

Five Below is seeking a store leadership candidate to ensure exceptional customer service, manage front-end operations, and drive store performance. The role requires managing crew, training staff, and maintaining brand standards while ensuring a safe, clean, and welcoming shopping environment.

You will lead daily operations, coordinate with the store manager, and support recruitment, coaching, and development of crew members.

Qualifications

• High School Graduate or equivalent.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring fast, friendly checkout for guests.
• Lead store to achieve and maintain customer service score goals.
• Lead front end operations and merchandising to meet brand standards.
• Ensure front-end equipment is working and crews are trained accordingly.
• Open/close procedures, maintain store cleanliness, recovery, and readiness for customers.
• Perform store manager duties in absence of the store manager.
• Recruit, train, coach, develop and supervise crew members in partnership with the store manager.
• Review corporate communications and respond appropriately.
• Collaborate with leadership on merchandising and World Recovery.
• Perform store maintenance (trash, sweeping, bathrooms, stock room).

Skills

Excellent verbal and written comms

Ability to multi-task

Creative thinking

Ability to maintain composure under压力

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below is seeking a store leadership candidate to ensure exceptional customer service, manage front-end operations, and drive store performance. The role requires managing crew, training staff, and maintaining brand standards while ensuring a safe, clean, and welcoming shopping environment.

You will lead daily operations, coordinate with the store manager, and support recruitment, coaching, and development of crew members.