Customer Experience Lead — Front End & Loyalty (Retail)

The TJX Companies, Inc.; Gahanna (OH); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health and dental coverage

Paid holidays/vacation

Job summary

The TJX Companies, Inc. Marshalls store in Ohio is seeking a store leader responsible for delivering an exceptional customer experience and leading front-of-store operations.

You will train and mentor associates, manage POS coverage and breaks, and promote loyalty programs while maintaining a safe, organized store. Ideal candidates bring at least 1 year of retail experience and 6 months of leadership experience, with strong communication, multitasking, and merchandising skills to drive store

Qualifications

• 1 year retail experience
• 6 months of leadership experience
• Ability to train others and lead a team
• Strong communication and organizational skills
• Flexible to work nights and weekends

Responsibilities

• Promote an excellent customer experience and lead front-end associates
• Manage registers, POS coverage, and breaks
• Train and mentor associates on front-end principles
• Promote loyalty programs and store policies
• Address customer concerns and ensure safety and compliance

Skills

Retail experience

Leadership experience

Communication skills

Organizational skills

Team player

Training others

Flexible schedule

Merchandising knowledge

Attention to detail

Multi-tasking

Job description

The TJX Companies, Inc. Marshalls store in Ohio is seeking a store leader responsible for delivering an exceptional customer experience and leading front-of-store operations.

You will train and mentor associates, manage POS coverage and breaks, and promote loyalty programs while maintaining a safe, organized store. Ideal candidates bring at least 1 year of retail experience and 6 months of leadership experience, with strong communication, multitasking, and merchandising skills to drive store