Customer Experience Leader — Front End & Team Training

National Black MBA Association; Oak Brook (IL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Medical/dental/vision insurance

Health Savings Account (HSA)

Life insurance

Short/long-term disability

Paid holidays/vacation/sick

Scholarship program

Adoption assistance

Credit union

Referral bonuses

Pet & legal insurance

Job summary

TJX Companies is seeking a front-of-store leader to promote an excellent customer experience. You will oversee a team of Associates, train staff on POS procedures, and drive loyalty programs while maintaining a clean, organized environment.

The role requires strong communication, multitasking and leadership abilities, with a flexible schedule including nights and weekends. A competitive salary and comprehensive benefits accompany the position.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Strong communication and organizational skills.
• Ability to multi-task and adapt to changes.
• Capable of training Associates.

Responsibilities

• Creates a positive customer experience.
• Oversees a team of Associates at front of store.
• Trains and mentors Associates on front end principles.
• Promotes loyalty programs.
• Assigns registers and coordinates breaks.
• Addresses customer concerns promptly.
• Ensures adherence to labor laws and store policies.
• Promotes safety and a clean store environment.
• Supports shrink reduction goals.
• Communicates with management on priorities.

Skills

Retail leadership

Customer service

Merchandising techniques

Communication skills

Team training

Problem solving

Job description

TJX Companies is seeking a front-of-store leader to promote an excellent customer experience. You will oversee a team of Associates, train staff on POS procedures, and drive loyalty programs while maintaining a clean, organized environment.

The role requires strong communication, multitasking and leadership abilities, with a flexible schedule including nights and weekends. A competitive salary and comprehensive benefits accompany the position.