Customer Experience Lead - Front End & Training

The TJX Companies, Inc.; Waco (TX); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k)

Health insurance

Dental/Vision

HSA

Life insurance

Paid holidays

Scholarship program

Adoption assistance

Job summary

The TJX Companies, Inc. in USA (Waco TX) is seeking a front-of-store leader to promote an excellent customer experience and oversee Associates. You will set standards, mentor staff, and ensure efficient POS coverage while maintaining store standards.

You will train and coach Associates on loyalty programs, prioritize tasks, and address customer concerns promptly. This role emphasizes teamwork, integrity, and adherence to labor laws.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.

Skills

Retail experience

Leadership experience

Merchandising techniques

Strong communication

Organizational skills

Flexibility

Team player

Train others

Job description

The TJX Companies, Inc. in USA (Waco TX) is seeking a front-of-store leader to promote an excellent customer experience and oversee Associates. You will set standards, mentor staff, and ensure efficient POS coverage while maintaining store standards.

You will train and coach Associates on loyalty programs, prioritize tasks, and address customer concerns promptly. This role emphasizes teamwork, integrity, and adherence to labor laws.