Customer Experience Lead, Front End Operations

Weis Markets; Stroudsburg (Monroe County); On-site; USD 42,000 - 60,000; Full time

Job summary

Weis Markets in Stroudsburg, PA is seeking an Assistant Customer Experience Manager to lead our front-end team. You will promote friendly, efficient customer service, manage cash handling, and help maintain store operations with a focus on accuracy and guest satisfaction.

You’ll train associates, oversee schedules, conduct audits, and implement new programs to improve performance while ensuring compliance with company policies and state regulations.

Qualifications

• Must be able to supervise front-end associates and lead store operations.
• Ability to enforce policies and ensure compliance with applicable laws and regulations.
• Experience with cash handling, audits, and customer service excellence.

Responsibilities

• Promotes excellent customer relations and greets customers.
• Oversees front-end operations and cash handling procedures.
• Trains associates and conducts performance reviews.
• Uses LMS to train and onboard new staff.
• Manages scheduling to meet labor and sales goals.
• Monitors cleanliness, safety, and sanitation in front-end areas.
• Acts as Customer Experience Manager in their absence.

Skills

Customer service

Cash handling

Leadership

Training

LMS

Scheduling

Inventory management

Compliance

Tools

POS/register

LMS

Auto-scheduler

Job description

Weis Markets in Stroudsburg, PA is seeking an Assistant Customer Experience Manager to lead our front-end team. You will promote friendly, efficient customer service, manage cash handling, and help maintain store operations with a focus on accuracy and guest satisfaction.

You’ll train associates, oversee schedules, conduct audits, and implement new programs to improve performance while ensuring compliance with company policies and state regulations.