Front-End Experience Lead — Customer-Centric & Fast-Paced

Burlington Stores; Walpole (MA); On-site; USD 45,185,000 - 55,104,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Job summary

Burlington Stores is seeking a Full-Time Customer Experience Lead to drive a positive shopping environment and support front-end operations. You will work closely with store leadership to guide associates, ensure smooth checkout, and maintain organized sales floor.

The role emphasizes customer service excellence, flexibility for scheduling, and adherence to company policies. A competitive wage, associate discount, and benefits are part of the package.

Qualifications

• 1+ years of retail experience preferred.
• Experience leading and coaching associates.
• Strong customer service mindset and problem-solving abilities.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and escalate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service

Team leadership

Communication

Problem solving

Organization

Flexibility

Scheduling

Retail knowledge

Tools

POS systems

Job description

Burlington Stores is seeking a Full-Time Customer Experience Lead to drive a positive shopping environment and support front-end operations. You will work closely with store leadership to guide associates, ensure smooth checkout, and maintain organized sales floor.

The role emphasizes customer service excellence, flexibility for scheduling, and adherence to company policies. A competitive wage, associate discount, and benefits are part of the package.