Front-End Supervisor: Customer Experience & Training

Family Fare, LLC; South Bend, Northern (IN, KY); Hybrid; USD 19,000 - 23,000; Full time

Job summary

SpartanNash, located at 2081 South Bend Avenue, South Bend, IN, seeks a frontline customer service professional to supervise front-end operations in the absence of the Customer Service Manager. The role emphasizes accurate transactions, prompt restocking, product knowledge, and adherence to safety and guest experience standards.

You will train staff, schedule teams, manage productivity, and ensure a clean, well-stocked department.

Qualifications

• High school graduate or equivalent (GED).
• Proficient computer skills (email, spreadsheets, etc.).
• Ability to read, write, comprehend, and interpret documents.
• Accounting/bookkeeping skills and ability to interpret/analyze financials.
• Develop/ manage budgets; delegate and direct implementation.
• Suggestive selling and knowledge of products.
• Detail oriented.

Responsibilities

• Accurately perform all transactions; cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, Ticket Master, and all other media in accordance with policies.
• Ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to perishable items.
• Knowledgeable of product locations in the store.
• Knowledge of advertised the Ad items, special prices, coupon deals or other features that apply to the store's sales program.
• Train others to perform all department activities and functions.
• Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.
• Handle spoiled/damaged products per established guidelines.
• Maintain a clean, attractive and well stocked department.
• Follow all PPE and Safety Guidelines
• Follow all Food Safety and Cleaning Expectations
• Follow Guest Experience Guidelines
• May be assigned tasks in other departments based on customer experience need
• Additional responsibilities may be assigned as needed

Skills

Customer service

Cash handling

Computer literacy

Reading/writing

Budgeting

Delegation

Product knowledge

Detail oriented

Education

High school diploma or GED

Job description

SpartanNash, located at 2081 South Bend Avenue, South Bend, IN, seeks a frontline customer service professional to supervise front-end operations in the absence of the Customer Service Manager. The role emphasizes accurate transactions, prompt restocking, product knowledge, and adherence to safety and guest experience standards.

You will train staff, schedule teams, manage productivity, and ensure a clean, well-stocked department.