Front End Customer Experience Lead

The TJX Companies, Inc.; Edwardsville (IL); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Medical/dental/vision

HSA

Health care FSA

Life insurance

Short/long-term disability

Paid holidays/vacation/sick/bereavment

EAP

Incentive programs

Auto/home insurance discounts

Scholarship program

Adoption/surrogacy assistance

Smoking cessation

Child care/cell phone discounts

Pet/legal insurance

Credit union

Referral bonuses

Job summary

The TJX Companies, Inc. is seeking a Front of Store Leader in Edwardsville, IL to oversee Associates, maintain an outstanding customer experience, and promote loyalty programs. You will train staff, assign registers, and coordinate coverage while ensuring adherence to policies and safety standards.

Your role focuses on fostering a positive team environment, mentoring Associates, and delivering exceptional service to shoppers across TJX stores in a dynamic retail setting.

Qualifications

• Strong communication and organizational skills are required.
• Understanding of merchandising techniques is preferred.
• Ability to multi-task and work well with others in a busy retail setting.
• Experience training and mentoring Associates on front end principles.

Responsibilities

• Oversee a team of Associates at front of store to ensure prompt, courteous customer service.
• Promote loyalty programs and drive positive customer experiences.
• Train and coach Associates on personalizing the customer experience.
• Assign registers, coordinate breaks, and respond to POS coverage needs.
• Ensure compliance with labor laws and store policies.
• Support safety, shrink reduction programs, and store appearance.

Skills

Strong communication

Merchandising techniques

Multi-tasking

Team player

Train others

Leadership experience

Job description

The TJX Companies, Inc. is seeking a Front of Store Leader in Edwardsville, IL to oversee Associates, maintain an outstanding customer experience, and promote loyalty programs. You will train staff, assign registers, and coordinate coverage while ensuring adherence to policies and safety standards.

Your role focuses on fostering a positive team environment, mentoring Associates, and delivering exceptional service to shoppers across TJX stores in a dynamic retail setting.