Front Desk & Workplace Experience Lead

CBRE; Boston (MA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

CBRE in Boston is seeking a Workplace Experience Receptionist to deliver a world-class customer service experience for employees and guests. You will greet visitors, issue passes, answer calls, coordinate activities, and support on-site operations in a fast-paced environment.

The role requires strong communication and organizational skills, proficiency with Microsoft Office, and a commitment to security procedures.

Qualifications

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills with an inquisitive mindset.

Responsibilities

• First point of contact for all entering the facility; greet visitors and issue passes.
• Answer the telephone in a professional manner.
• Arrange and confirm recreational, dining, and business activities.
• Manage janitorial or maintenance work orders; coordinate workplace services.
• Address inquiries and provide solutions with a customer-service approach.
• Organize on-site events including setup, teardown, and supply delivery.
• Follow security procedures and coordinate with relevant teams.
• Coordinate with vendors supplying services or goods to the workplace.
• Explain detailed information within the team and follow manager directions.
• Create presentations and speak to groups of various sizes.

Skills

Communication skills

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CBRE in Boston is seeking a Workplace Experience Receptionist to deliver a world-class customer service experience for employees and guests. You will greet visitors, issue passes, answer calls, coordinate activities, and support on-site operations in a fast-paced environment.

The role requires strong communication and organizational skills, proficiency with Microsoft Office, and a commitment to security procedures.