Front Desk & Workplace Experience Lead

CBRE; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

CBRE is seeking a Workplace Experience Coordinator in Charlotte to deliver a world-class customer service experience to employees and visitors of a designated building. You will greet entrants, manage passes, answer calls, and coordinate events with vendors and internal teams.

You’ll handle on-site operations like mail, supplies, maintenance requests, and room setups while following security procedures. Strong communication and organizational skills are essential, along with proficiency in

Qualifications

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.

Responsibilities

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

Skills

Communication skills

Follow basic work routines

Organizational skills

Inquisitive mindset

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CBRE is seeking a Workplace Experience Coordinator in Charlotte to deliver a world-class customer service experience to employees and visitors of a designated building. You will greet entrants, manage passes, answer calls, and coordinate events with vendors and internal teams.

You’ll handle on-site operations like mail, supplies, maintenance requests, and room setups while following security procedures. Strong communication and organizational skills are essential, along with proficiency in