Premium Workplace Concierge & Front Desk Host

CBRE Group, Inc.; New York (NY); On-site; USD 36,000 - 54,000; Full time

Job summary

CBRE Group, Inc. in New York City is seeking a Workplace Experience Receptionist to greet clients, support day-to-day lobby operations, and deliver a hospitality‑driven experience from arrival to departure.

This role emphasizes proactive service, visitor management, and event support across floors with a discreet, professional approach. This position requires strong interpersonal skills and experience in corporate or luxury hospitality, plus the ability to coordinate with security and staff to

Qualifications

• High School Diploma or GED.
• Working knowledge of Microsoft Office (Word, Excel, Outlook).
• Strong organizational skills.
• Experience in corporate reception or luxury hospitality preferred.
• Authorized to work in the United States without visa sponsorship.
• Excellent interpersonal and communication skills.

Responsibilities

• Serve as first and last point of contact with clients, executives, employees, and visitors, delivering a warm, polished, professional, and personalized experience.
• Receive and direct incoming calls to appropriate personnel and voicemail.
• Greet and acknowledge every client, employee and visitor promptly, professionally, and with a high level of hospitality upon arrival.
• Issue visitor passes and coordinate visitor access in accordance with building and security procedures.
• Provide personalized wayfinding, escort services, transportation recommendations, and other hospitality assistance as requested.
• Monitor the centralized inbox for email inquiries and respond in a timely, professional manner.
• Monitor office supply levels and notify when levels drop below daily operational need.
• Print bulk badge uploads for larger events and conferences; organize and hand off to the coordinator or event host.
• Assist with day-of-event support for larger events and conferences as directed by management.
• Cross-coverage across Workplace Experience functions, including concierge services on multiple floors and switchboard support.
• Use established procedures to solve straightforward problems with limited discretion.
• Assist in resolving client and guest concerns with a service-first mindset and escalate when appropriate.
• Maintain awareness of lobby activity and proactively assist guests who may need direction.

Skills

Interpersonal skills

Phone etiquette

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Word

Excel

Outlook

Job description

CBRE Group, Inc. in New York City is seeking a Workplace Experience Receptionist to greet clients, support day-to-day lobby operations, and deliver a hospitality‑driven experience from arrival to departure.

This role emphasizes proactive service, visitor management, and event support across floors with a discreet, professional approach. This position requires strong interpersonal skills and experience in corporate or luxury hospitality, plus the ability to coordinate with security and staff to