Guest Experience & Facilities Coordinator

CBRE; Dearborn (MI); On-site; USD 22,000 - 33,000; Full time

Job summary

CBRE seeks a Workplace Experience Coordinator to deliver world-class customer service to employees and guests in a designated building. You will be the first point of contact, greet visitors, issue passes, handle calls, and coordinate events and services.

This role requires strong communication, organizational skills, and proficiency with MS Office; you will coordinate with vendors and ensure security procedures are followed to maintain a safe, welcoming environment.

Qualifications

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills with an inquisitive mindset.

Responsibilities

• First point of contact for all entrants; greet visitors and issue passes.
• Answer phone professionally; create presentations and address groups.
• Arrange and confirm recreational, dining, and business activities.
• Manage janitorial or maintenance work orders; coordinate office services.
• Acknowledge inquiries and provide professional customer-service solutions.
• Organize and manage on-site events; secure space and coordinate setup/teardown.

Skills

Customer service

Communication

Organizational skills

MS Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CBRE seeks a Workplace Experience Coordinator to deliver world-class customer service to employees and guests in a designated building. You will be the first point of contact, greet visitors, issue passes, handle calls, and coordinate events and services.

This role requires strong communication, organizational skills, and proficiency with MS Office; you will coordinate with vendors and ensure security procedures are followed to maintain a safe, welcoming environment.