Guest Experience Lead, Workplace Concierge

CBRE; Mountain View (CA); On-site; USD 79,000 - 80,000; Full time

Job summary

CBRE is seeking a Workplace Experience Coordinator to provide world-class customer service to employees and visitors in a designated building. You will greet guests, manage passes, and support daily operations including events, maintenance requests, and vendor coordination.

Ideal candidates have a high school diploma and up to 2 years of related experience, strong communication skills, and proficiency with Microsoft Office. This on-site role emphasizes organization and professional conduct.

Qualifications

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills with an inquisitive mindset.
• Applicants must be currently authorized to work in the United States without visa sponsorship now or in the future.

Responsibilities

• First point of contact for all those entering the facility; greet visitors and issue passes while following security protocols.
• Answer the telephone professionally; create presentations and speak to groups of varying sizes.
• Arrange and confirm recreational, dining, and business activities for requestors.
• Coordinate workplace services including mail, office supplies, onboarding; manage maintenance work orders.
• Acknowledge inquiries or complaints and provide professional customer service-driven solutions.
• Organize and manage on-site events: secure space, set up/tear down, deliver supplies.
• Follow building security and emergency procedures; notify relevant parties for safety.
• Coordinate with vendors supplying services or goods to the workplace.
• Explain detailed information within the team; follow manager directions.
• Operate within defined duties and procedures with limited discretion.

Skills

Communication skills

Microsoft Office

Organizational skills

Education

High School Diploma or GED

Tools

Word

Excel

Outlook

Job description

CBRE is seeking a Workplace Experience Coordinator to provide world-class customer service to employees and visitors in a designated building. You will greet guests, manage passes, and support daily operations including events, maintenance requests, and vendor coordination.

Ideal candidates have a high school diploma and up to 2 years of related experience, strong communication skills, and proficiency with Microsoft Office. This on-site role emphasizes organization and professional conduct.