Front Desk & Visitor Services Specialist

Castlehcc; Indianapolis (IN); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Castlehcc in Indianapolis is seeking a friendly receptionist/administrative assistant to provide exceptional customer service by answering inquiries, greeting visitors, and performing clerical tasks that keep the facility running smoothly.

Responsibilities include operating the switchboard, directing or escorting visitors, assisting residents and staff, maintaining files, handling mail, and supporting security procedures while presenting a professional appearance.

Qualifications

• High school diploma or equivalent required.
• Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Ability to multi-task and work under pressure.
• Professional appearance and demeanor.
• Resourceful, tactful, and proactive in resolving issues.

Responsibilities

• Operates telephone switchboard to answer, screen and forward calls, providing information and taking messages.
• Greets all visitors entering the facility and will direct or escort them to their destination
• Assists residents, family members, employees and other visitors as needed.
• Performs general administrative tasks such as word processing and data entry.
• Maintains security by following procedures and controlling access (i.e. monitor logbook and surveillance footage).
• Maintain the general filing system and file all correspondences appropriately.
• Receive and sort daily mail/delivery/couriers.
• Reports any issues or concerns with residents to the Administrator.
• Other duties as assigned.

Skills

MS Office

Multitasking

Professional appearance

Proactive problem solving

Education

High school diploma or equivalent

Job description

Castlehcc in Indianapolis is seeking a friendly receptionist/administrative assistant to provide exceptional customer service by answering inquiries, greeting visitors, and performing clerical tasks that keep the facility running smoothly.

Responsibilities include operating the switchboard, directing or escorting visitors, assisting residents and staff, maintaining files, handling mail, and supporting security procedures while presenting a professional appearance.